We're looking for a passionate and dynamic hotelier to lead Veranda Tamarin, our vibrant 3-star boutique hotel on the west coast of Mauritius, as our next Hotel Manager.
This is an exciting opportunity to lead a team of more than 100 employees, drive operational and financial performance, and deliver exceptional guest experiences in a hotel that embodies authentic Mauritian hospitality.
ROLE OVERVIEW:
As Hotel Manager, you will provide strategic leadership to the hotel team, ensuring operational excellence, outstanding service, and strong financial results while fostering a high-performing and guest-centric culture.
KEY RESPONSIBILITIES:
- Develop and manage the hotel's budget, optimising costs while maximising revenue and overall financial performance.
- Contribute to the hotel's long-term strategic direction by supporting marketing initiatives, service enhancements and property improvement projects.
- Monitor industry trends, market developments and competitor activities, providing recommendations and implementing relevant initiatives where appropriate.
- Provide strategic leadership and oversight of the hotel's day-to-day operations to ensure operational efficiency and profitability.
- Ensure all hotel operations are aligned with the objective of delivering exceptional guest experiences while upholding the Company's standards.
- Conduct regular property inspections and oversee the implementation of preventive maintenance programmes to preserve the hotel's assets and brand standards.
- Lead, coach and mentor department heads and teams, fostering a high-performance culture aligned with the Company's core values of openness, leadership and dynamism.
- Conduct regular Department Head meetings to strengthen cross-functional collaboration, communication and operational effectiveness.
- Ensure department heads consistently comply with Company policies, procedures and service standards, while driving exceptional guest satisfaction.
- Drive continuous improvement in guest service quality by ensuring guest feedback, concerns and complaints are addressed promptly and effectively.
- Build and maintain strong, long-term relationships with internal and external stakeholders, including guests, visitors, suppliers and travel industry partners.
WHAT WE'RE LOOKING FOR?
- Proven experience in a hotel leadership role, with a strong track record of operational excellence.
- An inspiring and hands-on leader who motivates, develops, and empowers teams.
- Strong commercial and financial acumen, with the ability to drive business performance.
- A genuine passion for delivering exceptional guest experiences and service excellence.
- Excellent communication, interpersonal, and decision-making skills.
- Fluency in both English and French.
