Overview of the Role 🔍
The Coffee Shop Manager is responsible for overseeing the day-to-day operations of the coffee outlet within the leisure activity environment, ensuring exceptional guest experiences, high product quality, strong team performance, storage and commercial efficiency.
Key Responsibilities 📋
- Manage daily coffee shop operations, ensuring smooth service.
- Deliver a consistently high standard of customer service.
- Ensure product quality, presentation, and consistency across all beverages and food items.
- Handle guest feedback, complaints, and service recovery professionally and promptly.
- Train, schedule, and supervise service staff.
- Conduct regular coaching, performance reviews, and on-the-job training.
- Ensure staff grooming, punctuality, and adherence to service standards.
- Ensure proper storage of products (LIFO) to avoid expiry of products.
- Control costs, manage inventory, and minimise waste.
- Support revenue growth through upselling, promotions, and seasonal offering.
- Maintain a clean, safe, and well-organised outlet at all times.
Ideal Candidate Profile 🎯
- Proven experience in café, restaurant, or hospitality management
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Good knowledge of food & beverage operations
- Ability to manage stock, ordering, and cost control
What's in it for you? 🎁
- Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.
- 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.
- Pension Scheme – Enjoy a pension plan with company contributions for your future.
- Company Doctor Services – Free on-site medical consultations for your health needs.
- Performance Bonus – Earn a bonus for your hard work.
- Exclusive Employee Discounts – Benefit from a wide range of discounts with MyExperience Mobile App.
- Wedding & Newborn Gifts – Celebrate major life events with special company gifts.
- Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.
- Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.
- Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.
- Learning & Development – Grow with training and development opportunities through our Training Academy.
