Overview of the Role 🔍
Ensure a seamless and positive guest experience by coordinating guest relations, capturing feedback, and promoting online reviews to enhance the hotel’s reputation.
Key Responsibilities 📋
• Participate in training and ensure effective implementation
• Welcome guests and provide accurate information on services
• Handle guest complaints, feedback, and service recovery in coordination with relevant departments
• Support guest engagement, special events, and loyalty initiatives
• Maintain guest profiles, preferences, and CRM data
• Promote online reviews and social media engagement in line with brand guidelines
• Collaborate with the Communication & Digital Team to create and manage engaging content
• Monitor and respond to social media interactions and coordinate with influencers
• Contribute to improving service standards and team performance
• Promote upselling and support revenue generation initiatives
• Identify opportunities to reduce costs, loss, and wastage
• Apply basic principles of profitability and cost management
• Ensure effective communication and promotion of hotel events
• Report operational issues, risks, and opportunities to management
• Comply with all the sustainability commitments and practices implemented within business units
• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society
Ideal Candidate Profile 🎯
• HSC or equivalent qualification; SC with relevant professional training will be considered
• Diploma in Front Office or related field from a recognized institution (e.g., NC4)
• Previous experience as a Receptionist or Guest Relations Officer or in a similar role
• Strong communication and interpersonal skills
• Fluent in English and French (written and spoken); a third language is an advantage
What's in it for you? 🎁
• Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.
• 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.
• Pension Scheme – Enjoy a pension plan with company contributions for your future.
• Company Doctor Services – Free on-site medical consultations for your health needs.
• Performance Bonus – Earn a bonus for your hard work.
• Incredible discounts at our restaurants – Save 25% at Domino’s Pizza and 15% at Ocean Basket.
• Exclusive Employee Discounts – Benefit from a wide range of discounts with MyExperience Mobile App.
• Wedding & Newborn Gifts – Celebrate major life events with special company gifts.
• Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.
• Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.
• Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.
• Learning & Development – Grow with training and development opportunities through our Training Academy.
