Overview of the Role 🔍
Ensure the smooth, secure, and efficient operation of the hotel during night hours by overseeing staff performance, maintaining service excellence, handling guest relations, and ensuring compliance with operational, safety, and quality standards.
Key Responsibilities 📋
•Maintain team discipline and report issues to management/HR
•Coach and support team members
•Oversee shift handovers and ensure staff presence at night
•Ensure a professional and welcoming guest experience
•Handle guest complaints and follow up accordingly
•Interact with guests to gather feedback and ensure proper conduct
•Manage check-in/check-out, including early arrivals and late departures
•Welcome and escort VIP guests
•Supervise reports, statistics, and billing accuracy
•Approve billing adjustments and monitor client accounts
•Ensure compliance with Quality and S&H standards
•Maintain housekeeping standards across the hotel
•Verify arrivals, departures, and billing details
•Supervise security and respond to emergencies
•Conduct regular hotel inspections at night
•Coordinate with Reception Management and Night Reception team
•Manage responsibility for general pass keys
Ideal Candidate Profile 🎯
•Degree or Diploma in Hospitality Management, Business Administration, or equivalent qualification
•Certification in Business Administration/Management would be an advantage
•Minimum of 5 years’ experience in Front Office operations, including at least 3 years in a supervisory role
•Proficient in computer applications and hotel management systems (e.g., Opera, Micros, Win HMS)
•Fluent in English and French (both written and spoken); a third language is an advantage
What's in it for you? 🎁
• Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.
• 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.
• Pension Scheme – Enjoy a pension plan with company contributions for your future.
• Company Doctor Services – Free on-site medical consultations for your health needs.
• Performance Bonus – Earn a bonus for your hard work.
• Incredible discounts at our restaurants – Save 25% at Domino’s Pizza and 15% at Ocean Basket.
• Exclusive Employee Discounts – Benefit from a wide range of discounts with MyExperience Mobile App.
• Wedding & Newborn Gifts – Celebrate major life events with special company gifts.
• Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.
• Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.
• Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.
• Learning & Development – Grow with training and development opportunities through our Training Academy.
