Operations Manager F&B - Veranda Grand Baie

To assist the Hotel Manager by identifying operational issues and contributing to effective solutions that support overall hotel performance.

• Assist the Hotel Manager in overseeing daily hotel operations, maintaining brand standards, and driving profitability.

• Provide operational support and strategic guidance to department heads and the broader management team.

• Collaborate with the Hotel Manager to implement revenue, sales & marketing, guest satisfaction, and team engagement plans.

• Enhance guest satisfaction by improving service delivery through employee development and quality initiatives.

• Handle departmental guest complaints and ensure timely corrective actions are implemented.

• Contribute to the preparation of departmental budgets and ensure cost-effective operations.

• Monitor financial performance and implement strategies to exceed revenue and profit targets, particularly in F&B.

• Analyze hotel data and operational statistics to identify improvement opportunities and implement changes accordingly.

• Support menu development and F&B merchandising in collaboration with the Executive Chef and F&B team.

• Assist department heads in achieving financial goals and maintaining high standards in service, cleanliness, and guest experience.

• Develop and implement operational tools including budgets, forecasts, purchasing specs, and SOPs.

• Ensure compliance with company policies, procedures, and local regulatory requirements.

• Lead daily and weekly operations meetings with HODs to review performance, guest feedback, and staff matters.

• Ensure SOPs are implemented across all departments and conduct regular operational audits.

• Conduct random inspections of stores and F&B areas to monitor inventory quality, stock levels, and expiry management.

• Monitor overhead and operational costs to optimize financial performance.

• Identify staff training needs and support ongoing development initiatives.

• Comply with all the sustainability commitments and practices implemented within business units.

• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society.

• Holds a degree in Hotel Management or equivalent from a recognized institution, with strong knowledge of Food & Beverage and Quality Management.

• Minimum of 5 years’ experience in a hotel management role, specifically overseeing the F&B department in 3- or 4-star resorts.

• Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.

• 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.

• Pension Scheme – Enjoy a pension plan with company contributions for your future.

• Company Doctor Services – Free on-site medical consultations for your health needs.

• Performance Bonus – Earn a bonus for your hard work.

• Incredible discounts at our restaurants – Save 25% at Domino’s Pizza and 15% at Ocean Basket.

• Exclusive Employee Discounts – Benefit from a wide range of discounts with MyExperience Mobile App.

• Wedding & Newborn Gifts – Celebrate major life events with special company gifts.

• Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.

• Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.

• Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.

• Learning & Development – Grow with training and development opportunities through our Training Academy.