Overview of the Role 🔍
In this role, you will be responsible for driving and coordinating all people development initiatives across the hotel, ensuring the design and delivery of high-quality training programmes that support operational excellence and exceptional guest experiences. You will ensure compliance with industry standards, optimise training effectiveness, and foster a culture of continuous learning aligned with the expectations of a 5-star hospitality environment.
Key Responsibilities 📋
- Lead and deliver induction programmes for new employees and managers
- Design, facilitate, and monitor internal training programmes
- Oversee OJT standards, planning, and trainer capability
- Ensure compliance with MQA/HRDC requirements and manage training refunds
- Partner with HODs and Quality teams to develop training tools and materials
- Conduct training needs analysis and drive the annual training plan
- Monitor training effectiveness through feedback, audits, and performance data
- Manage training budgets and track expenditure
- Coordinate development projects and liaise with the training academy
- Maintain accurate training records and reporting
- Organise external and blended learning initiatives
- Support traineeships and reinforce RH/Heritage standards
- Act as key contact for external stakeholders (e.g. RHA)
- Support additional people development initiatives as required
Ideal Candidate Profile 🎯
- Proven experience in a learning, training, or people development role within the hospitality industry
- Strong knowledge of the hospitality sector
- Good understanding of modern training techniques, learning methods, and development approaches
- Experience in a people development lead role (single or multi-unit environment)
- Excellent communication, presentation, and interpersonal skills
- Strong organisational and time management abilities
- Strategic thinking with agility in decision-making and execution
- Valid driving license and own vehicle is a must
What's in it for you? 🎁
- Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.
- 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.
- Pension Scheme – Enjoy a pension plan with company contributions for your future.
- Company Doctor Services – Free on-site medical consultations for your health needs.
- Performance Bonus – Earn a bonus for your hard work.
- Exclusive Employee Discounts – Benefit from a wide range of discounts with ER Group Mobile App.
- Wedding & Newborn Gifts – Celebrate major life events with special company gifts.
- Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.
- Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.
- Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.
- Learning & Development – Grow with training and development opportunities through our Training Academy.
